April 23, 2020 3 min read
The NTH “Try It Before You Buy It" program was conceived to alleviate the concerns many customers have about buying a watch, sight unseen, only to later find they don’t really like it.
How does the “Try It Before You Buy It” program work, and how is it different than the 6 week returns policy?
NTH maintains a selection of gently used watches called "Nearly New". These are typically review or photography samples, or pieces which have been worn a few times, yet are still in excellent, near-mint or better condition. Each has been thoroughly inspected by our watchmaker, to include checking their timekeeping.
These watches are available to purchase at reduced prices, but may also be returned for refund, for up to 60 days from the date of purchase, subject to the terms of the program.
What are the terms of the Try It Before You Buy It Program?
If you decide you don’t want to keep the watch, and you don’t want to buy the same or a different model new, you have 60 days from the date of purchase to send it back to us. After 60 days, we will consider the sale final, and the watch cannot be returned.
For the first 30 days, your refund will be 10% less than the amount paid for the watch, and 20% less for the next 30 days, not including the original shipping costs, which are not refundable.
If you decide you would rather return the watch, but plan to buy a new NTH, from our store, or from any of our retailers, we will refund 100% of your purchase, upon confirming your purchase of a new NTH of equal or greater value.
In either of the above scenarios, so long as the watch is returned in the same condition it was in when you received it, we’ll accept its return, and issue your refund. Return shipping in either scenario will also be at the customer’s expense.
What happens if the watch is damaged while I have it, and I can’t return it in the same condition it was in when I received it?
Things happen. We understand that you’ll be wearing the watch, and it might show some additional, yet minor signs of wear. If the change in condition is minimal, we’ll ignore it.
If the damage is minor, but deemed repairable by NTH, we will repair it and deduct a reasonable cost for the repair from your refund amount.
Otherwise, if the damage cannot be repaired, you have the option of keeping the watch, or accepting a reduced refund, which will be determined at the sole discretion of NTH.
How Do I Return a Nearly New Watch For a Refund?
Simply use the contact form of our website to let us know you'd like to return the watch to us. Please provide your order number and correct email address. Please also tell us if you plan to purchase a new NTH, and from where - our store, or one of our authorized retailers, and which one. We will respond with return shipping instructions, typically within 24 hours, or the next business day.
When we receive the watch back from you, we will inspect its condition, to ensure no damage was done to it. If there is no damage, and if you are planning to buy a new NTH, we will refund 100% of what you paid for the watch, upon confirmation of your purchase of a new NTH of equal or greater value.
Otherwise, we will refund 90% of the watch's purchase price for up to 30 days from the date of purchase, and 80% for the next 30 days.
You can find more details here.
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