If your watch comes with a bracelet, there are removable links in it, and the clasp has either a ratcheting expansion feature, or some micro-adjustment holes to provide a comfortable fit.
Removable Links with Solid Screw Bars
The removable links in our bracelets are held in place with solid screw-bars.
Be sure to use the correct size screw driver when removing the screw-bars, and don't force them. Using a screwdriver which is too small for the screw heads can strip them, making removal impossible, and requiring them to be drilled out. Stripped screw heads are not covered under warranty.
We recommend using a small bit of mild thread locker or clear nail polish on the screw-bar threads, to prevent the screw-bars from coming loose. Lost screw-bars and resultant damage to a watch are not covered under warranty.
If your clasp does not have an ratcheting expansion function, there will be additional end-link mounting holes on the sides of the clasp. These micro-adjustment holes enable smaller sizing adjustments than the removable links. The end-links can be moved to the other holes by compressing the ends of the spring-bars holding the end-links in place.
If All Else Fails
If you require assistance sizing your bracelet, most jewelers and any watchmaker can size a bracelet quickly and inexpensively.
Automatic movements wind themselves, using a weighted rotor which turns as you swing your arm. If you are physically active while wearing your watch, automatic winding can keep it near full power, and performing at its best. Unlike hand-wind-only movements, a clutch mechanism in the movement prevents automatic movements from being over-wound.
Most automatic movements are bi-directional winders, wound by the rotor turning in either direction. The Miyota 9015 is uni-directional winding, with the winding rotation being clockwise, looking at the watch from the back:
You may sometimes hear or feel the rotor quickly spinning in the opposite direction.
Most automatics will take more than 1000 full rotations of the rotor to reach full power, so it may be necessary to also hand-wind your watch to keep it performing at its best.
Most movements can also be hand-wound using the crown, adding power to keep a watch running, and maintain accuracy, which will typically decrease as a watch winds down.
Hand-winding can be more efficient than automatic winding. The rotor will need over 1000 rotations for the watch to reach full power, but the crown will need much fewer rotations:
Seiko cal. series NH3x - Full power at 55 full rotations
Miyota cal. series 90xx - Full power at 40 full rotations
STP series STP1-xx - Full power at 25 full rotations
When hand-winding, do not rotate the crown back and forth, in both directions. Wind the mainspring by turning the crown clockwise only. You may begin to hear a clicking sound when the mainspring is fully wound.
The crown can be either push-pull, or screw-down. Screw-down crowns are spring-loaded, and will pop out when the threads inside the crown clear the threads on the case tube:
Always make sure your crown is all the way in while storing or wearing your watch. If it's the screw-down type, make sure it's screwed down.
Do not force your crown in or out, and be careful while screwing it down, so it does not become cross-threaded or over-tightened.
Some crowns may need a bit of lateral pressure while being pushed in, to engage different positions.
Crown positions for winding, date setting, and time setting:
Most modern automatic movements are "hacking", which means the seconds hand will stop when the crown is in time-setting position.
Crowns on some newer watches may require a bit of use or break-in for lubricants inside the movement to be evenly distributed. While changing positions, you may find the crown slipping into a neutral, "free-wheeling" position where it does nothing. This should self-correct in a short amount of time, through continued use. Please contact us or one of our authorized distributors if it does not.
If your watch displays the date, it should automatically change around midnight.
But if your watch has stopped, manuallysetting the date between 9pm and 4am can damage the date-change mechanism. If your watch has stopped, the time displayed could be am, or pm.
To avoid causing damage, first advance the hours until you see the date change near 12am, then set the watch to the correct time, then set the watch to the correct date, so long as the current time is not between 9pm and 4am.
The date will usually be advanced by turning the crown clockwise, however, with the Seiko NH35, the date is advanced by turning the crown counter-clockwise.
The movement in your watch should run reliably and accurately for years, but may require periodic maintenance.
Swiss mechanical movements should receive routine servicing or replacement no less frequently than 7 years. Japanese mechanical movements may need some lubrication to the rotor if it becomes loud, but should otherwise not need maintenance for at least a decade.
In the US, certified watchmakers can be found through the AWCI or NAWCC.For our customers in the UK, we recommend our authorized repair center, Timewise Services.
Mechanical movements are not typically as accurate as battery-powered quartz movements. Their accuracy can be affected by position, the power in the mainspring, and environmental conditions such as temperature.
Prior to shipping, all of our watches are adjusted to make sure they are running within the movement manufacturers' stated specs for accuracy. If you find your watch is not running accurately on delivery, please contact us.
The accuracy specs provided by the movement manufacturers are the average daily ratesof the multiple positions in which they're tested, and when tested at full power:
STP1-11 - Average daily rate of +/- 15 seconds/day, tested at full power (25 complete crown rotations, or 50 half-turns), measured in 5 positions of dial up, dial down, crown up, crown down, and 6 up, with up to 15 seconds/day of variance between positions, and up to +/- 20 s/d difference due to isochronism (loss of accuracy at less than 1/2 of full power).
Miyota 9015 - Average daily rate of -10 to +30 seconds/day, tested between 10 and 60 minutes of full power (40 complete crown rotations, or 80 half-turns), measured in 4 positions of dial up, 6 up, crown up, and crown down, with up to 40 seconds/day of posture difference, and 20-40 seconds/day difference due to isochromism (loss of accuracy at less than 1/2 of full power).
Seiko NH35 - Average of -25 to +35 seconds/day, tested between 10 and 60 minutes of full power (55 complete crown rotations, or 110 half-turns), measured in 3 positions of dial up, 6 up, and crown down, with up to 60 seconds/day of posture difference (12 up, 6 up, 9 up, 3 up), and 20-40 seconds/day difference due to isochromism (loss of accuracy at less than 1/2 of full power).
You may experience better or worse performance on the wrist, or over a 24 hour period, based on activity, ambient temperature, and power in the mainspring.
Your watch will become less accurate as it winds down, and may not run within spec at less than 1/2 of its full power reserve.
If a watch is dropped or suffered a hard impact, it may affect the balance, causing it to run fast or slow, and require adjustment by a watchmaker, which is not covered under warranty.
If you find your watch is running extremely fast, gaining minutes per day, its movement has most likely become magnetized. Magnetic fields are very common, and your watch can become magnetized easily due to proximity to computers, speakers, and mobile devices. Your watch may even have been magnetized during shipping.
Demagnetization is something which can be done quickly and inexpensively by any watchmaker, or using inexpensive degausser (demagnetization) machines available online, or by setting your watch on the anti-theft device pads located at many stores' checkouts. Demagnetization of your watch is not covered under warranty.
Unless otherwise noted, we do not accept deposits or installment payments for pre-orders. All pre-orders are paid in full.
Pre-orderprices may or may not be lower than final in-stock retail prices, depending on the wait involved for delivery. When pre-order prices are lower, both the starting or current pre-order price and the final in-stock retail price will be shown on the product page.
Prices seen on our site prior to pre-orders starting are for a limited number of pieces. Pre-order prices will be raised, quickly, and without warning, based on the number of pieces sold, and as we near our delivery date.
The number of pieces available at each pre-order price level may change before and during pre-orders, and may not be disclosed publicly.
We will be monitoring pre-orders and adding available inventory in real time during the early hours of pre-orders.
When the number of pieces available at a pre-order price level run out, the product will appear "sold out" until we add additional inventory. Please refresh the page during the early hours of pre-orders, or if not, please check back regularly, as we may add more inventory soon.
If you have one of those "sold out" pieces in your cart, you will not be able to complete checkout. That item will need to be removed fromyour cart, then re-added at the new price, before you complete checkout. We apologize for the confusion and inconvenience this causes.
Once pre-orders have started, we will likely adjust the number of pieces of each version available based on early pre-order results.
Pre-orders can be canceled for a refund at any time up until we begin processing orders for shipping. Order cancel requests can be submitted through our contact page. We reserve the right to charge a $50 service fee for canceled pre-orders, which we will ordinarily waive based on circumstances.
Once placed, we cannot change pre-orders to add or delete products, or change from one product to another. If you have changed your mind about the product you pre-ordered, we can cancel your order, refund you, and you can order again, at the then-current price.
Please be sure about your choices before pre-ordering.
If your shipping address has changed since placing your order, we must edit your shipping address in our shipping system, which does NOT happen automatically by updating your address on our website. Please be sure to update your address on our site, AND email us to let us know which address you'd like us to ship your order to.
Coupon codes from our loyalty rewards program can always be used, with all products, including pre-orders.
Because most pre-orders are discounted from final, in-stock retail prices, most other coupon codes will not be applicable on pre-orders, or may not become usable until prices have gone up from the starting pre-order price.
Unless otherwise noted, coupon codes may not be "stacked". Only one code may be used per order.
Because of problems caused by order changes, and website limitations, we cannot edit or combine existing orders once placed,nor can we issue partial refunds for unused or forgotten coupon codes.
Coupon codes generated by our website do not expire, and can be used on a future purchase. Please take your time, add everything you want to your cart, and use any coupon codes prior to completing checkout.
If need be, we can cancel your order and refund you, and you can re-order.
We may not be able to provide timely support during the early hours of pre-orders, and as such, we urge all customers to read the following guidelines prior to pre-orders starting.
1. Create a customer account before pre-orders start. Make sure you add your billing address, shipping address, email, phone number, and payment preferences. Make sure you are logged into your customer account before pre-orders start.
2. If you wish to pay with a credit card, especially if you are outside the USA, verify the name and billing address you provided in your customer account a exactly as they appear on your billing statement.
Our site uses a secure checkout with address verification, to prevent credit card fraud. Credit cards may be declined at checkout if any of the billing address details you provided are different than they appear in the card issuer's records, or if the issuing bank does not participate in the AVS fraud prevention system, as many non-US banks do not.
3. Familiarize yourself with the different versions of a new model, and the available options for each. Not all versions of a new model will have the same options available, such as date/no-date options. Many products will have various add-ons, such as straps, available at discounted prices when added as options.
4. If the number of pieces available at any pre-order price run out, the product will appear to be "sold out" until we can add additional inventory, and you will not be able to complete checkout with that item in your cart. The item must be removed, then re-added from the product page, at the new price.
5. Large orders may qualify for free shipping or discounted pricing, which will be automatically applied at checkout.
6. If your credit card is declined, do NOT keep trying to use it.
Repeated attempts may create multiple "phantom charges" in your account, which may take days for the card issuer to resolve and clear from your account. There is nothing we can do to help resolve them.
7. We recommend you use PayPal, Apple Pay or Amazon Pay at checkout if your credit card is declined.
Please be sure your PayPal account is verified by adding a credit card to your PayPal profile. We will only ship to verified PayPal addresses.
8. Mobile devices and operating system differences.
Our website is optimized for mobile devices and all operating systems. If you have difficulty navigating our site, please use a different device.
Returns for refund or replacement must be in as-delivered condition, with all original packaging and protective covers in place, regardless of the reason for the return.
Any items not returned in as-delivered condition will be subject to a minimum restocking fee of 20% or more, depending on condition.
Customer requests for replacement of returned items, rather than returns for refund, will be considered at our sole discretion.
Do not return any item without first contacting us to arrange for a return authorization. All returns must be done according to our guidelines, using the address we provide, NOT the return address on the order shipment.
Returns for refund must be inspected prior to a refund being issued, and may not be sent directly back to our order fulfillment center. Returning items to our fulfillment center will delay a refund, and incur additional fees, which will be netted from refunds.
Customers who ignore or fail to follow return shipping instructions assume all risk for lost shipments.
We do not pay return shipping costs on items returned for refund.
Refunds will be net of our actual shipping costs, even if shipping was not charged on the order. Please see our shipping FAQs for estimated shipping costs.
Please contact us immediately if you find any mechanical defects or assembly errors. We may ask for pictures or video showing the defect.
If we determine an item has a mechanical defect or assembly error, and it is still in as-delivered condition, we will arrange for a return for immediate replacement, at our cost, including shipping.
If the item is no longer in as-delivered condition, we will arrange to have it repaired under warranty, within 2 years of delivery.
Determination of defects is at our sole discretion. Items we determine to be acceptable variationswithin our quality control standards, and not defectivecannot be returned for replacement or repair, but may be returned for refund if the item remains in as-delivered condition, within 30 days of delivery.
The parts for our watches are made by machines, then finished and assembled by hand.
Due to manufacturing tolerances, necessary clearances between metal parts, and human fallibility, we cannot guarantee 100% perfection or uniformity withoutdramatically raising our prices.
In order to deliver a quality product to our customers, each watch goes through multiple rounds of quality control, where we separate defects - meaning mechanical problems and assembly errors - from what we consider acceptable variations.
Acceptable variations are "judgment calls" we make when there's no objective measure or industry standard we can use. These may include but are not limited to alignment of fitted parts, evenness of finishing, smalltool marks, and color differences in coated or lumed surfaces.
As a rule of thumb, we ask ourselves if we're comfortable having the watch used as an example of the quality we deliver, knowing it will affect the reputation of our business. If we're not comfortable with it, it fails QC.
Little quirks of operation or assembly are common with many watches, especially mechanical watches, and watches which employ compressible parts for water resistance.
Some crowns may require more deliberate handling to operate correctly or as expected, due to their fitment with other parts and assembly. The internal parts they're connected to may need some break-in for lubrication to be evenly distributed.
Additionally, our watches are shipped within leather travel cases inside protective cardboard sleeves, which may show signs of shipping and handling. If you are giving one of our watches as a gift, and are concerned about the condition of the box on arrival, please contact us about replacement.
After five years in business, the most persistent problem we've faced is customers not understanding our returns policy, not agreeing with it, or perhaps never reading it.
Some folks seem to think it's not customer-friendly.
This is a small business. We produce new models in very limited numbers. If a watch is returned, but not defective, it goes back into inventory. Every watch we produce must be sold to a customer, none of whom will accept it if they think it's been worn.
Some QC failures or returns for defect will be sold at a discount or added to our in-house collection, but most QC failures and returns for defect are sent for repair/re-assembly, after which they will be added back into inventory.
These are the reasons why we require all returns for refund or replacement to be in as-delivered condition, and cannot accept returns of items not in as-delivered condition.
We don't own the factory, which is overseas, and have very few employees. We have to be very efficient in our operations, particularly in how we handle repairs and re-assembly. Sometimes repair/re-assembly isn't handled until months later, when time allows, and often when we're running low on inventory for sale.
This is why we like to immediately replace any defects which slip through QC and make it to our customers. We want to be sure we have a replacement available to send to our customer, and that we are managing repairs/re-assemblies as a group, at the right time, so we can stay efficient, rather than managing one repair at a time, with our customer waiting.
This is also why we ask customers to carefully inspect their watch before altering its condition by unwrapping and wearing it.
If you find something wrong with your watch, please do not try to ignore it, thinking you might "get over it". We want to address all problems sooner rather than later. If you bring it to our attention later, we might not agree what you've found is a defect, or we may not be able to conduct a quick return for replacement or repair.
We will do everything we can do, within reason, to ensure our customers' satisfaction.
All orders placed through our site ship from the USA. You may also order from one of our authorized distributors, some of whom ship from their locations outside the USA.
Non-US customers, especially in the UK and EU - please understand that it doesn't cost more to order from the US. Sellers in the UK and EU are required by law to add VAT and include it in their sales prices, making a $500 watch bought from the USA a $600 purchase when 20% VAT is added by UK/EU sellers.
It may actually cost less to buy from the USA, as you may not receive any tax bill on delivery.
We try to minimize the likelihood of our non-US customers being taxed on orders, and minimize the taxes due, by using the US postal service, and with how we complete customs forms. Please see more information below.
Orders of in-stock items will typically ship within 1 or 2 business days.
Please see target delivery dates for pre-ordered items, and watch for our production update emails as we near those dates.
Orders which include both in-stock and pre-ordered items will not be shipped until all items become available. If you would like in-stock items to ship separately, please contact us to request it. Additional shipping charges may be due.
You will receive a notification with tracking link within 24 hours of your order being shipped.
If you have not received a shipping notification for in-stock items within 3 business days, please contact us to inquire about your order status. Please allow added time during seasonal and US Federal holidays.
Orders within the USA (including any overseas territories or APOs served by the US postal service) should typically be delivered within 2-5 business days of being shipped, possibly longer due to seasonal and government holidays, and in some cases may be delivered before tracking info is available, depending on proximity to where we ship from, and seasonal shipping volume.
Orders shipped outside the USA will typically be delivered in 10-14 business days, depending on, and maybe not including customs clearance in the destination country, which has been taking longer recently due to increased terrorism.
Customers in some countries may be required to retrieve shipments from local customs offices. Please contact us for a copy of your order invoice if needed.
It is not uncommon for shipments to appear delayed, due to tracking system errors, or for tracking to stop entirely.
We appreciate our customers' patience with delayed shipments and tracking interruptions. We may ask for a reasonable waiting period before considering missing packages lost, based on location and time of year.
If your order does not arrive within one week of its expected date, please contact us.
We require customers to make all address changes to their accounts, in order to avoid the possibility we'd make a mistake while editing an order, but updating your address in your customer account does NOT automatically update the address for your order, which we must edit manually.
If your delivery address changes, first please log into your customer account to update your shipping address, then contact us with the address you want to use for delivery, so we can edit your order with the correct address.
Please be sure to also update PayPal and your credit card issuing bank with your new address, as we will only ship to verified addresses. To verify your address with PayPal, add a credit card to your PayPal account.
We can also hold orders while you are traveling, but we cannot do scheduled release dates, nor can we guarantee delivery to temporary addresses within narrow windows of time, as we cannot be certain of our exact shipping date or shipping times. If you want us to hold your order, please let us know as early as possible, then contact us again when you want your order released.
We cannot falsify customs documents by marking orders as gifts. However, because many of our sales are pre-orders, we provide our order fulfillment partners with the lowest pre-order price for all items, which will be the declared value on customs forms.
Our understanding from our non-US customers is that our shipping with the US Postal Service minimizes the likelihood of taxes being charged on delivery.
We'll ship just about everywhere, within reason. We reserve the right not to ship to any country known for high rates of online and credit fraud, terrorism, corruption, human rights violations, and cannot ship to any country with which the US government prohibits trade. Orders we receive but cannot ship will be refunded.
All packages are shipped with tracking and insurance, but not for full retail value. As such, we reserve the right to refund rather than replace an order, and will typically require a reasonable waiting period before considering a shipment as lost in transit, based on location and time of year. We do not require a signature for delivery.
Filing and recovering on a lost package claim can take some time, and may require a digitally-signed affidavit from customers, stating that a package was not received, before we can issue a refund. Lost package claims may be investigated by carriers, and fraudulent claims may be prosecuted.
Security and accessibility of a delivery location are customers' responsibility. If you are concerned about the security of your delivery address, if your mailbox cannot accommodate larger packages, or if your mailbox isn't readily accessible due to security measures in place, please consider using an alternate delivery location for your shipping address, such as your place of work, a family member or neighbor, or a rental mailbox.
We cannot and do not take responsibility for packages which are stolen after being marked as delivered, or packages lost by couriers after attempting to make delivery, but being unable to gain access to your delivery location. Please be sure to consider this when providing your shipping address.
If you believe your order has been lost or stolen after delivery was made or attempted, please contact your local post office with your tracking number, and inquire with neighbors.
If your order was never delivered, please contact us so we can initiate a lost package claim.
We stock a limited supply of some parts, such as bezel inserts, crystals, and crowns. We do NOT stock all parts, and we do NOT supply parts for modifying watches. We do not sell cases, case backs, bezel assemblies, or individual bracelet links or bracelet screws.
If we have the parts available, we will supply our customers with replacement parts as needed, upon receiving photos of damaged parts in need of replacement. Please use our site's contact form to initiate the request.
Unbiased reviews - we do not supply bloggers or "social media influencers" with free products or discounts in exchange for reviews, photos, video, or positive mentions on social media. We consider all such requests insulting, considering our customers pay cash, and many of them will review our watches for free.
If you are a blogger or member of the press and would like a sample for review and return, please contact us. Please understand that we will assess review requests by considering the size of a blog's audience and give preference to bloggers we've worked with in the past.
Inquiries from social media influencers will be ignored. Any rude messages we receive may be posted to our social media accounts, for our friends and fans to ridicule.
Unfortunately, we cannot edit orders once placed, but coupon codes generated by our website do not expire, so the code can be used on a future order. Pre-orders (orders for items not yet in stock) can be canceled for refund, and items can be re-ordered at then-current prices.
Whenever a customer has a problem checking out, 99.99% of the time it is due to entering the billing address or some other information differently than how it is in the issuing bank’s records. If you have trouble at checkout, please be sure to check your credit card billing statement and key-in your address exactly as it is on your statement, or if all else fails, use PayPal.
It’s not uncommon to see ‘phantom’ charges when a card is declined - a record of attempted charges which didn’t go through, but for whatever reason, they appear to have been completed on bank/card records for a few days before the issuing bank clears them from the record.
We recommend calling the card issuer. Sometimes customer support can have phantom charges cleared sooner. We have never charged anyone for a transaction which was not completed, or charged anyone more than once for a single transaction. Please understand there is nothing we or our merchant processor can do to assist in that situation.
If you purchased your watch through another website or one of our authorized distributors, and require warranty support, please contact the seller first.
Many of our distributors have their own service departments. Watches sold through Amazon are usually warrantied by Asurion. Watches sold through eBay are usually covered by Assurant.
In the event a watch was purchased through a distributor who does not have their own service department, we will likely have made arrangements to provide warranty support, but with that support coordinated through the distributor on their customer's behalf.
If you are outside the USA, we reserve the right to reimburse you for documented costs of repairs done locally, in order to avoid the costs and risks of international shipping.
We may ask you to get a repair estimate before a repair is done, and may decide to have you return the watch to us in the USA for repair. We ask you to mark customs forms as a return for repair under warranty, and we will do the same on the return shipment.
Your watch should not require service or repair within the warranty period. Any disassembly of your watch may void the warranty. Please do not attempt to repair your watch without first contacting us. Case parts damaged in the process of attempting a repair cannot be replaced.
The warranty is to protect the customer against hidden problems resulting from mechanical parts failure or incorrect assembly. It covers all mechanical malfunctions of the movement and operating problems stemming from incorrect assembly.
The warranty does not cover "wear and tear" damage caused by normal use, abuse or neglect, including but not limited to exterior marks on case or bezel, shattered crystals, worn out straps, broken buckles, broken spring bars, and loose bracelet screws.
The warranty does not cover incidental damage stemming from partial disassembly, to include but not limited to removing the bezel or attempting to modify your watch. It does not cover unauthorized repairs by third parties.
The warranty does not cover improper use, including but not limited to damage to the date-change mechanism caused by improper date-setting, improper method for sizing the bracelet, or crown damage caused by cross-threading or over-tightening a screw-down crown.
The warranty does not cover routine service or maintenance which may be required within the warranty period, including but not limited to demagnetization, or adjustments for accuracy resulting from the watch suffering an impact which affects the balance.
Please be sure to review our site's Operation & Maintenance page for more information related to proper use, operation and maintenance.
The warranty does not cover acceptable variations or microscopic imperfections which fall within our QC standards due to manufacturing tolerances, limits of manufacturing, necessary clearances, and human fallibility. Please see our returns policy for more information.
If your watch requires repair due to mechanical malfunction or assembly error within 2 years of delivery, please contact us. We reserve the right to require photographs or video demonstrating the malfunction or error, and the right to do troubleshooting prior to arranging for repair. Most repairs can be turned around fairly quickly.
Before contacting us with a question or request for support, please make sure to review our FAQs, which address just about everything people have ever asked us and every support request we've ever received.
Inquiries already addressed by our FAQs may not get a personalized response.
We are generally able to offer same-day response on weekdays during normal business hours (Eastern time zone, GMT-4/5). Please allow up to 3 days before re-submitting your inquiry, or attempting to reach us by email or through social media.
If this is about a request for support, please include your order number, and confirm the spelling of your email address before sending.