Warranty

Unless otherwise noted, watches are warrantied against mechanical defects and assembly errors for two years from the date of delivery. See below for a full description of warranty terms.

 

DOCUMENTATION & TRANSFERABILITY

We do not include dated warranty cards with our watches, as they may be lost, and we do not have any warranty transfer system. You do not need to tell us when you buy or sell a watch we made.

We rely on our order shipping records to determine warranty expiration dates. All we need to initiate a warranty claim is the original purchaser's name.

 

PURCHASES THROUGH OTHER SELLERS

If you purchased your watch through another website or one of our authorized distributors, and require warranty support, please contact the seller first.

Many of our distributors have their own service departments. Watches sold through Amazon are usually warrantied by Asurion. Watches sold through eBay are usually covered by Assurant.

In the event a watch was purchased through a distributor who does not have their own service department, we will likely have made arrangements to provide warranty support, but with that support coordinated through the distributor on their customer's behalf.

 

OUTSIDE THE USA

If you are outside the USA, we reserve the right to reimburse you for documented costs of repairs done locally, in order to avoid the costs and risks of international shipping.

We may ask you to get a repair estimate before a repair is done, and may decide to have you return the watch to us in the USA for repair. We ask you to mark customs forms as a return for repair under warranty, and we will do the same on the return shipment.

 

VOID WARRANTIES

Your watch should not require service or repair within the warranty period. Any disassembly of your watch may void the warranty. Please do not attempt to repair your watch without first contacting us. Case parts damaged in the process of attempting a repair cannot be replaced.

 

EXPIRED WARRANTIES

If your watch requires repair after the warranty expires, please contact a local watchmaker. In the US, certified watchmakers can be found through the AWCI or NAWCC.

For our customers in the UK, we recommend our authorized repair center, Timewise Services.

 

ITEMS COVERED / NOT COVERED BY WARRANTY

The warranty is to protect the customer against hidden problems resulting from mechanical parts failure or assembly mistakes. It covers all mechanical malfunctions of the movement and operating problems stemming from incorrect assembly. 

The warranty does not cover "wear and tear" damage caused by normal use or neglect, including but not limited to worn out straps, broken buckles, broken spring bars, and loose bracelet screws. 

The warranty does not cover incidental damage stemming from partial disassembly, to include but not limited to removing the bezel or modifying your watch.

The warranty does not cover improper use, including but not limited to damage to the date-change mechanism caused by improper date-setting, improper method for sizing the bracelet, or crown damage caused by cross-threading or over-tightening a screw-down crown.

The warranty does not cover routine service or maintenance which may be required within the warranty period, including but not limited to demagnetization, or adjustments for accuracy resulting from the watch suffering an impact which affects the balance.

Please be sure to review our site's Operation & Maintenance page for more information related to proper use, operation and maintenance.

The warranty does not cover acceptable variations which fall within our QC standards due to manufacturing tolerances, necessary clearances, and human fallibility. Please see our returns policy for more information.

 

WARRANTY CLAIMS

If your watch requires repair due to mechanical malfunction or assembly error within 2 years of delivery, please contact us. We reserve the right to require photographs or video demonstrating the malfunction or error, and the right to do troubleshooting prior to arranging for repair. Most repairs can be turned around fairly quickly.